Customer Relationship Management (CRM) is a business strategy to
select and manage customers to optimize long-term value. CRM requires
a customer-centric business philosophy and culture to support effective
marketing, sales, and service processes. CRM applications can enable
effective Customer Relationship Management, provided that an enterprise
has the right leadership, strategy, and culture.
Pacifica's CRM Solutions are designed for the small to medium sized
business, and can be easily customized to fit the specific needs
of your company.
We provide basic solutions that fit within your company's available
resources and budget.
Below is a brief description of our most popular moodule
Customer Service & Support Module
• Keep track of all cutomer calls or web requests in once centralized
• Reduce the possibility of customer inquiries falling through the
• Route and prioritize support incidents.
• Maintain a complete customer contact case history.
• Access customer communication, including email, notes, calls,
• Deliver customer support that goes above and beyond.
Contact us for